Frequently Asked Questions

IPTV Starter is a premium IPTV service offering access to over 20,000 live TV channels, more than 80,000 on-demand movies and series, all in HD and 4K quality. Our service is compatible with a wide range of devices and is available 24/7.

IPTV Starter is compatible with: Smart TVs (Samsung, LG, Sony, Hisense), Android TV, Amazon Fire Stick, Apple TV, iOS devices (iPhone/iPad), Android phones and tablets, MAG boxes (250/254/322), Enigma2, Windows PC, Mac, and any device that supports IPTV applications like IPTV Smarters, TiviMate, GSE Smart IPTV, or connection via M3U/Xtream Codes.

Yes! We offer a 24-hour free trial so you can evaluate the quality of our service before committing. To request your free trial, simply contact our support team via WhatsApp or email, and you will receive your access credentials in minutes.

We recommend the following minimum speeds: SD: 3-5 Mbps, HD: 8-10 Mbps, Full HD: 15-20 Mbps, 4K: 25-30 Mbps. For an optimal experience, we recommend a connection of at least 25 Mbps. If possible, use an Ethernet cable instead of WiFi for better stability.

For Smart TVs (Samsung/LG): 1) Download the "IPTV Smarters Pro" or "Smart IPTV" application from your TV's app store. 2) Open the application and select "Xtream Codes API". 3) Enter your credentials (server, username, and password) that you will receive by email. 4) Enjoy! If you need help, we offer free remote configuration with the Premium plan.

For Fire Stick: 1) Go to Settings > My Fire TV > Developer Options > Apps from Unknown Sources (Turn ON). 2) Download the "Downloader" app from the store. 3) Use the URL we will provide to install our recommended app. 4) Enter your access credentials. We will send you a step-by-step tutorial with images when you make your purchase.

For Android: Download "IPTV Smarters Pro" or "TiviMate" from the Google Play Store. For iOS: Download "IPTV Smarters" or "GSE Smart IPTV" from the App Store. In both cases, select the "Xtream Codes" option, enter your access data, and you'll be ready to watch all channels on your mobile device.

Yes, our service is compatible with VPNs. However, using a VPN may slightly reduce your connection speed. If you decide to use a VPN, we recommend connecting to a server close to your actual location to minimize speed loss.

We accept the following payment methods: credit and debit cards (Visa, MasterCard, American Express), PayPal, bank transfer, and cryptocurrencies (Bitcoin, Ethereum, USDT). All payments are securely processed with 256-bit SSL encryption.

No, absolutely none. The price you see in our plans is the final price. there are no activation fees, setup costs, or cancellation charges. Our prices are 100% transparent.

Yes, we offer a 7-day money-back guarantee. If for any reason you are not satisfied with our service during the first 7 days, you can request a full refund without needing any justification. Simply contact our support team.

No, our subscriptions do NOT renew automatically. When your plan expires, you will receive an email reminder so you can manually renew if you wish. You will never be charged without your explicit consent.

If you experience problems with a channel: 1) Check your internet connection. 2) Try restarting the application. 3) Clear the app cache. 4) If the problem persists, contact technical support indicating the name of the affected channel. Our team will resolve the problem in the shortest time possible, usually in less than 1 hour.

Image quality depends mainly on your internet speed. Make sure you have at least 15 Mbps for Full HD. Other factors: use a wired connection instead of WiFi, close other applications consuming bandwidth, check that your device supports the channel's resolution, and verify that other devices aren't using the network intensively.

You can contact us in several ways: by WhatsApp (response in less than 5 minutes), by email (response in less than 2 hours), or by Telegram. Our support team is available 24 hours a day, 7 days a week, including holidays.

We offer channels in multiple qualities: SD (480p), HD (720p), Full HD (1080p), and 4K Ultra HD (2160p). Most of our popular channels are available in Full HD or higher. The quality you can enjoy depends on your plan and your internet speed.

Catch-Up TV is a feature that allows you to watch programs that have already aired in the last 7 or 14 days (depending on your plan). It's ideal if you've missed a match, a series, or any program. Simply select the channel, choose the date and time, and play the content you missed.

Yes, our channel list is constantly updated. We add new channels regularly, and VOD content (movies and series) is updated daily with the latest releases. Updates apply automatically without you having to do anything.

The number of simultaneous connections depends on your plan: 1 Month Plan = 1 device, 3 Month Plan = 2 devices, 12 Month Plan = 4 devices. If you need more connections, contact our team for custom options.

Cancellation is not necessary as our subscriptions do not renew automatically. When your plan expires, it will simply stop working. If you wish to stop using the service before it expires, there is no penalty. If you are within the 7-day guarantee period, you can request a full refund.

Your account is personal, but you can use your plan's simultaneous connections on different devices within your household. For example, with the 12-month plan, you can have 4 devices watching content at the same time. For use in different households, we recommend getting separate accounts.